Returns & Exchanges

You have 14 days from the day you receive your order to change your mind, under the Consumer
Contracts Regulations 2013. This page explains how.

Telling us

Write to {{EMAIL}} with your order number and the items concerned. You need
give no reason. You then have 14 days from that message to send the goods back.

Condition of the goods

Return the items unworn, unwashed, with their labels attached and in their original packaging. You may
handle them as you would in a shop; if you go further and their value drops, we may reduce the refund
accordingly.

Return address

{{RETURN_ADDRESS}}

Return postage is free: we send you a prepaid label. Keep proof of postage: the goods remain your responsibility until
they reach us.

Your refund

We refund the price of the goods and the standard outbound delivery charge — not any premium delivery
option you chose — within 14 days of receiving the goods, to the payment method you used. You will
receive an email when the refund leaves us; your bank may take a few days more to show it.

Exchanges

We do not exchange directly: return the item for a refund and place a new order. It is faster, and it
guarantees you the size you want rather than the one still in stock a week later.

What cannot be returned

Items sealed for reasons of hygiene once the seal is broken, personalised or made-to-measure items, and
gift cards. Nothing on this list affects your rights over a faulty item.

Faulty items

A fault is not a change of mind. Within 30 days of delivery you may reject a faulty item for a full refund,
and we pay the return postage. Write to {{EMAIL}} with a photograph.

Last updated: 9 July 2026